ChairCall Professional Terms of Service

Effective date: September 1, 2026

1. Introduction

These Terms of Service (“Agreement”) govern your access to and use of the ChairCall platform, provided by Vantage Up, LLC d/b/a ChairCall (“Company,” “we,” “us,” or “our”). By registering for an account, you (“Professional,” “you,” or “your”) agree to be bound by this Agreement.

2. Eligibility and Account Responsibility

You must be at least 18 years of age and able to form a binding contract to use the Platform. You agree to provide accurate, current information when registering and to keep it updated. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

3. Description of Service

Vantage Up, LLC d/b/a ChairCall provides scheduling, business management, and payment routing software. We do not provide the underlying physical services to your clients, nor do we act as your employer, partner, or joint venturer. You operate as an independent business.

4. Subscription and Billing

• Fees. Access to the Platform requires a paid subscription at the price presented at signup, billed monthly in advance through our payment processor, Stripe.
• Automatic renewal. Your subscription renews automatically each billing period until cancelled. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable.
• Failed payments. If a subscription payment fails, we may suspend access to the Platform until payment is resolved.
• Price changes. We may change subscription pricing with at least 30 days' advance notice. Continued use of the Platform after a price change takes effect constitutes acceptance of the new price.

5. Payments and Stripe Connect

Payment processing services on ChairCall are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By accepting these terms, you agree to be bound by the Stripe Connected Account Agreement, as it may be modified by Stripe from time to time.

• Merchant of Record: You are the Merchant of Record for all transactions processed from your clients (“End-Clients”) through the platform. ChairCall is a technology provider and is not a party to the transaction between you and your End-Clients.
• Liability for Disputes: You are solely responsible for resolving any pricing disputes, processing refunds, and covering the costs of any credit card chargebacks. Vantage Up, LLC d/b/a ChairCall is not liable for lost revenue due to fraudulent payments or chargebacks.

6. SMS & Communications Compliance

ChairCall utilizes third-party providers (including Twilio) to send SMS reminders to your End-Clients.

• You agree to use this feature solely for transactional purposes (e.g., appointment confirmations and reminders).
• You are strictly prohibited from using our infrastructure to send unsolicited marketing messages or spam. Violation of this policy will result in immediate account termination.

7. User-Generated Content and Media Uploads

ChairCall allows you to upload photos and media to your profile, including service menus and “before and after” portfolio images (“User Content”). By uploading User Content, you agree to the following:

• License: You retain ownership of your photos, but you grant Vantage Up, LLC d/b/a ChairCall a non-exclusive, worldwide, royalty-free license to host, store, display, and distribute this content within the platform.
• Client Consent: You represent and warrant that you have obtained explicit, documented consent from any End-Client depicted in your photos before uploading them to the platform.
• Prohibited Content: You agree not to upload any content that is copyrighted by a third party, sexually explicit, illegal, or violates the privacy rights of others.
• Platform Rights & Storage: We reserve the right to remove any User Content at our sole discretion without notice. ChairCall is not a dedicated data backup service; you are responsible for maintaining your own copies of all uploaded media.

8. Term, Termination, and Your Data

• Termination by you. You may stop using the Platform and cancel your subscription at any time through your account settings.
• Termination by us. We may suspend or terminate your account for material breach of this Agreement, for unlawful use of the Platform, or for conduct that creates risk or possible legal exposure for the Company. Where practical, we will provide notice and an opportunity to cure before termination.
• Your data. Your client contacts and appointment history belong to your business. For 30 days following account closure, you may request an export of your client and appointment data by contacting [email protected]. After that period, we may delete your data in the ordinary course of operations, except as retention is required by law.

9. Availability

We work to keep the Platform available at all times, but we do not guarantee uninterrupted availability. The Platform may be temporarily unavailable due to maintenance, technical issues, or the failure of third-party services (including payment processing, SMS delivery, and hosting providers), and we are not liable for losses arising from such unavailability.

10. Limitation of Liability and Indemnification

Vantage Up, LLC d/b/a ChairCall provides the platform on an “as-is” basis. We are not responsible for any disputes between you and your End-Clients, including but not limited to claims of property damage, personal injury, dissatisfaction with services, or unpaid appointments. You agree to indemnify and hold harmless Vantage Up, LLC d/b/a ChairCall from any claims arising out of the services you provide.

To the maximum extent permitted by law, the Company's total aggregate liability arising out of or relating to this Agreement or the Platform shall not exceed the subscription fees you paid to the Company in the twelve (12) months preceding the event giving rise to the claim. In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities, even if advised of the possibility of such damages.

11. Changes to These Terms

We may update this Agreement from time to time. We will notify you of material changes by updating the “Effective date” above and providing notice within the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Agreement.

12. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of those courts.